Privacy Policy — Hi Violet

Contents (15 sections)

1. Scope and Operator

"Hi Violet," "we," "us," and "our" refer to Hi Violet, the business operated by 6633 Digital Mining LLC. Hi Violet is a growth marketing agency for AI, gaming, and Web3 companies that also offers self-serve software.

This Privacy Policy explains how we collect, use, disclose, and store personal information when you use:

Our agency services (the "Agency Services"): growth marketing work we perform for clients under a signed agreement or statement of work
Our self-serve software (the "Software"): the Hi Violet application you sign in to and use yourself
Our website (the "Site"), including its contact, booking, and access request forms

Together, these are the "Services."

Where a signed agreement with a client sets different terms for how we handle that client's data, the agreement controls for that data. For legal notices or mailing details, contact us at hi@hiviolet.ai.

2. Information We Collect

Contact, booking, and access request forms (Site):

Your name, work email, and company or brand
What you are interested in (for example, an agency engagement, a specific service, or self-serve access)
What you want to accomplish, your website, and when you want to start
Anything you choose to add about your current workflow or challenge
A bot-protection verification token generated by Cloudflare Turnstile when you submit the form

Agency client information (Agency Services):

Business contact details for the people we work with at a client
Access and data a client provides so we can deliver an engagement, such as access to ad accounts, analytics tools, CRM systems, and content, brand, and performance data

Account information (Software, via supported third-party sign-in providers):

Account identifiers (for example, user ID)
Contact and profile information (for example, email address, display name, and profile photo URL)

User-provided content (Software):

Prompts, instructions, and generation preferences
Reference URLs you submit for analysis
Template/project content, including generated storyboard outputs and edits
Uploaded clips and generated/exported media files
Social media profile links you add to your account

Billing and subscription information (Software):

Plan tier, subscription status, billing period dates, and related subscription metadata
Transaction metadata provided by our payment processor (we do not store full card numbers)

Reference URL and social media extraction data (Software):

When you provide a URL, automated extraction may capture visible page data such as title, description, brand, category, product details, images, and other publicly available page content
When you add social media profile links, the Software may collect publicly available posts and post metadata from those profiles

Technical and usage data (Site and Software):

Server and diagnostic logs, including user IDs, route/action metadata, timestamps, error context, and request metadata
Product analytics, including pages viewed, clicks and other interactions, session recordings of how pages are used, and device and browser information. When you are signed in to the Software, analytics are linked to your user ID, email address, display name, plan, and subscription status
Advertising measurement data collected by the advertising pixel described in Section 11

3. Sources of Information

Directly from you (for example, forms, account sign-in, uploads, prompts, and URLs)
From clients, and from the accounts and tools a client gives us access to during an engagement
Automatically from your use of the Site and Software (for example, logs, analytics, and request metadata)
From service providers that support account authentication, payments, and infrastructure
From publicly available web pages and social media profiles you ask the Software to analyze

4. How We Use Information

We may use the information we collect to:

Reply to form submissions, schedule calls, and discuss a possible engagement or self-serve access
Deliver Agency Services under the applicable client agreement
Provide and operate the Software, including account sign-in and project management
Process prompts and generate AI outputs
Process and analyze reference URLs and social media profiles you submit
Store, render, and deliver project assets and exports
Process subscriptions, payments, refunds, and account billing support
Understand how the Site and Software are used and measure the results of our advertising
Detect, investigate, and prevent abuse, fraud, spam, and security incidents
Debug errors, maintain reliability, and improve core functionality
Comply with legal obligations, resolve disputes, and enforce our Terms and other agreements
For other purposes we describe when we collect the information or with your consent

5. Agency Client Data

Each client engagement is governed by a signed agreement or statement of work (the "client agreement"). Our processing of client data in an engagement is governed by the client agreement, and where the client agreement conflicts with this Policy, the client agreement controls.

Ownership and use of client accounts, data, and work product are governed solely by the client agreement
Where client data includes personal information about the client's own customers or contacts, we handle it on the client's behalf and, where applicable, act on the client's instructions
If you are one of those individuals, contact the client first to make a privacy request. Any assistance we give the client with those requests is as set out in the client agreement
Access to client accounts and the handling of client data at the end of an engagement are governed by the client agreement

We do not sell personal information. We share personal information with service providers that process it for us to run the Services, including:

Email delivery (Resend): delivers contact, booking, and access request form submissions to our team inbox
Bot protection (Cloudflare Turnstile): verifies that form submissions come from a person
Authentication (Google, through Firebase Authentication): Software sign-in and identity verification
Payments (Paddle): subscription checkout, billing portal, and payment operations for the Software
AI processing (OpenRouter, fal, and ElevenLabs): prompt and context processing, media generation, and voice generation for Software features. OpenRouter routes requests to the underlying AI model providers
Automation and extraction (Kernel and Apify): browser automation used to visit and extract data from reference URLs, and collection of publicly available social media posts
Database, hosting, and storage (MongoDB, Neon, and DigitalOcean): project and template storage, Site and Software hosting, and storage and CDN delivery of uploaded and generated media
Analytics (PostHog): product analytics and session recordings for the Site and Software
Advertising measurement (OpenAI): the advertising pixel described in Section 11
Fonts (Google Fonts): your browser loads Site fonts from Google, which receives your IP address and browser information when it does

During an agency engagement, we may disclose client data as the client agreement permits or the client directs, for example to the ad platforms and marketing tools the client uses.

We may also disclose information:

To comply with law, lawful requests, or legal process
To protect the rights, property, safety, and security of users, clients, us, or third parties
To enforce our Terms and other agreements
To our professional advisers, such as lawyers and accountants
As part of, or in negotiations for, a merger, acquisition, financing, or asset transaction
With your consent or at your direction

7. Storage, Access, and Security

Structured project data is stored in managed database infrastructure
Media files are stored in cloud object storage and delivered through CDN endpoints
In the Software, uploaded clips, generated previews, or exported media may be delivered from direct URLs and may be accessible to anyone who has the URL. Treat uploaded media as potentially shareable by link and do not upload highly sensitive content unless this model meets your requirements
Form submissions are delivered by email to our team inbox
Server logs may contain user identifiers and operational metadata for debugging and security
We use reasonable measures designed to protect personal information. No method of transmission over the internet or of electronic storage is fully secure, and we cannot guarantee the security of any information

8. Data Retention

We keep information for as long as we consider necessary for the purposes described in this Policy, including to comply with legal obligations, resolve disputes, enforce our agreements, and keep business records.

Form submissions and related correspondence: as long as needed to respond and to keep business records
Agency client data: as set out in the client agreement
Account data: while your account is active, and as needed for legal/compliance purposes
Project content and media: until deleted by you or by us
Operational logs and billing records: retained as needed for security, accounting, and legal compliance

Deleted information may remain in backups, logs, and records for a period after deletion.

9. Your Privacy Rights and Choices

Depending on where you live, and where required by applicable law, you may have the right to request:

Access to personal information we maintain about you
Deletion of your account and associated personal information
Correction of inaccurate personal information
A copy of your personal information, where portable formats are required

To make a request, contact us at hi@hiviolet.ai.

We may need to verify your identity before acting on a request and may ask you for information to do so. We may decline or limit a request where applicable law permits, for example where we cannot verify your identity or an exception applies. We respond to requests as applicable law requires.

Where applicable law gives you a right to appeal our decision on a request, you may appeal by replying to our decision email or emailing hi@hiviolet.ai with the subject "Privacy Appeal."

10. California Privacy Disclosures

For the prior 12 months, we collected the categories of personal information described in this Policy and disclosed them to service providers for the business purposes described in this Policy.

We do not sell personal information.

California residents may exercise applicable rights by contacting hi@hiviolet.ai. Authorized agents may submit requests as permitted by law.

11. Cookies, Pixels, Local Storage, and Do Not Track

We use cookies, local storage, and similar technologies to:

Operate sign-in, session, and billing functionality in the Software
Store core product preferences
Run product analytics and session recordings through PostHog
Measure the results of our advertising. The Site loads an advertising pixel provided by OpenAI, which may use cookies or similar identifiers and sends information about your visit to OpenAI

Browser "Do Not Track" signals do not change our data practices at this time.

12. International Transfers

We and our service providers may store and process information in the United States and other countries whose data protection laws may differ from those where you live. By using the Services, you understand that your information may be transferred to and processed in those countries.

13. Children's Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. The Agency Services and the Software are intended for business users who are 18 or older. If you believe a child under 13 has provided us personal information, contact us and we will take steps to delete it as applicable law requires.

14. Changes to This Policy

We may update this Privacy Policy at any time by posting the updated version on this page. The effective date at the top of the page shows when it last changed, and the updated Policy takes effect when posted unless it says otherwise. Your continued use of the Services after an update means you accept the updated Policy. Any additional notice of changes is at our discretion, except where applicable law requires notice or consent.

15. Contact Information

For questions about this Privacy Policy, contact us at hi@hiviolet.ai.