- What is agent experience (AX)?
- How easily AI agents can discover, choose, and use your product: docs, signup, API, and site. Netlify's CEO Mathias Biilmann coined the term in January 2025, after UX and developer experience.
- Are agents really using products like ours?
- Yes. Vercel says coding agents started more than 50% of its deployments by September 2026, and Supabase says 70% of its new databases come from agents or AI tools.
- How is AX different from AI search optimization?
- AI search optimization gets you cited when a person asks ChatGPT about your category. AX starts when an agent arrives to do something: read the docs, sign up, make a call.
- Can't we run a free scanner instead?
- Run one. Cloudflare's isitagentready.com checks agent standards; only 3.9% of the top 200,000 domains serve markdown to agents. A scanner can't run your signup or quickstart, so it misses failures mid-task.
- Is an llms.txt file worth it for AX?
- For coding agents, yes. In Mintlify's 2,400-run benchmark, failed page requests per task fell from 2.23 with HTML to 0.11 with markdown and an llms.txt link. It does little for AI search citations.
- Do we need an MCP server?
- Not first. Docs, errors, and signup usually stop more runs than a missing MCP server. When one is worth building, growth engineering builds it.
- Will the fixes hold when models change?
- Not automatically. Agents change with every model release, so we re-run your task suite after your releases and theirs.
- What is an RL environment, and why use one?
- A sandbox copy of your docs, signup, and API that we build and own. Agents attempt the same tasks again and again; a finished task earns the reward, and page and docs variants compete until agents finish reliably, before any change reaches your live site.
- How is an AX audit priced?
- Agent experience is custom: the tasks, agents, runs, and who makes the fixes are set in a written scope before work starts.